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Receptionist Job Description

Sublette County Health, Hennick Street, Pinedale, WY, USA

Job Type

Full time

About the Role

Summary Description:
The receptionist is responsible for greeting patients, preparing, and collecting necessary forms and
following prescribed procedures. The receptionist schedules for appointments, verifies eligibility, and
scans cards into the system. The receptionist uses the computer to update patient data and to apply
patient payments. The receptionist also performs various clerical duties such as answering phones,
recording messages, copying materials, and typing forms.
The receptionist may be cross-trained in other clerical functions of the clinic, such as Medical Records.
Supervision Received: The Receptionist reports directly to the Clinic Site Coordinator.
Responsibilities:
1. Answers telephone, screens call, takes messages and provides information.
2. Greets patients/customers in a positive and helpful manner. Provides directions, information, and
other assistance as needed.
3. Provides necessary forms to patients for completion and signature, reviews same for accuracy,
and notifies the physician/staff that patient is ready.
4. Maintains strictest confidentiality.
5. Updates patient information, collects payments, and provides receipts.
6. Maintains and updates current information on physicians’ schedules ensuring that patients are
scheduled properly and appointments are confirmed.
7. Performs various clerical duties such as photocopying forms, reports, and patient information,
typing letters, forms, labels, mailing and faxing forms.
8. Performs other business office functions as directed by the Clinic Site Coordinator or the Site
Medical Director.

Requirements

Qualifications:

1. High school graduate required.

2. Ideally, two (2) years of work experience preferably in a medical office setting. Knowledge of

medical terminology desirable. Word processing and computer experience preferred.

3. Being able to work with the public in a fast pace demanding environment.

4. Basic Computer Skills Necessary

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Knowledge, Skills, and Abilities:

1. Skill in using a multi-line telephone and answering the telephone in a pleasant and helpful

manner.

2. Ability to establish and maintain effective working relationships with patients, employees, and the

public.

3. Ability to prioritize and complete multiple tasks in a timely manner.

4. Skill in using computer programs and applications.

5. Ability to communicate effectively orally and in writing.

6. Knowledge of business office procedures.

7. Knowledge of medical terminology.

8. Knowledge of grammar, spelling, and punctuation.

9. Ability to follow oral and written instructions.

10. Ability to sort and file materials correctly by alphabetic or numeric systems.

Working Conditions:

1. Subject to varying situations including ability to understand and respond appropriately, effectively

and sensitively to special population groups, including those defined by race, ethnicity, language,

age, sex, sexual orientation, economic standing, etc.

2. Frequent contact with a variety of people including prisoners and people with mental, emotional

and physical disabilities.

3. Medical office, exam room, laboratory, radiology, emergency room and professional practice

settings. Frequent exposure to communicable diseases and other conditions common to rural

clinic environments.

4. May require travel between District sites.

Physical Demands:

Varied activities including moving, reaching, bending, and lifting. Requires full range of body motion

including handling, moving, positioning, and transporting patients. Also requires manual and finger

dexterity, and eye-hand coordination. Requires standing and moving for extensive periods of time.

Occasionally moves items weighing up to 50 pounds without assistance. Requires corrected vision and

hearing to normal range. This position frequently requires working under stressful conditions and

irregular hours. Year-round highway travel between clinics and other facilities throughout the district is

required.

The above statements are intended to describe the general nature and level of work being performed by

persons assigned to this job. This document is not intended to be an exhaustive list of all responsibilities,

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skills, and working conditions for the persons so classified. Responsibilities, knowledge, skills, abilities

and working conditions may change as needs evolve.

About the Company

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